Support Lines

Here are the tech support numbers for KW Technology Resources!

KW Tech Support

Call them for issues regarding agent's KW Technology, such as KW Email, myKW tools, KWLS and listing syndication, KW Mobile App, and Market Leader eEdge Support.

Phone: 512-306-7191
Email: support@kw.com
Website: answers.kw.com

DotLoop Support

Call them for issues directly regarding the DotLoop platform, such as agent setup, profile issues, eSignatures, document sharing, and other related issues. 
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When calling, make sure you have agent's member number, found at the bottom of any page of DotLoop when they are logged in

Phone: 513-257-0551 
Email: support@dotloop.com
Website: support.dotloop.com
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Placester Support

Call them regarding agents' KW Placester websites, and issues such as IDX Listing Feeds, upgrading sites, and issues with creating site content. 

Phone: 512-306-7191, select opt 4
Email: support-kw@placester.com
Website: Click here

KW Tech Resources

This video is a quick overview of the systems and technology products offered by Keller Williams for agents to use. It is critical for the Technology Coordinator to be well-versed in these systems! 

Watch this video, and then take a look at the myKW Cheat Sheet to learn about the steps needed to operate each part of the system.
You can also go to the KWConnect Technology Resources page to learn more about the details of each of the segments of KW Technology. ​

Network Overview

Staff Server

The Staff Server is located in the Server Room, underneath the desk in the far left corner. It is the black Lenovo tower, that looks similar to a standard desktop. 

This server is critical to the operations of our MCA department, holding the financial files for our Market Center. It is only accessible from the Staff Network, and runs programs such as WinMore and AccountEdge for financial transactions.

​The company responsible for helping us 
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Papercut

Papercut is our office's printing system, allowing our agents to print, copy, and scan from the copiers around the office locations. This systems allows for staff and agents to track printing usage easily, individually or by team, as well as adding the option to print from phones and tablets. 

Both agents and staff can login to the system at papercut.kwoptech.com. The Tech Coordinator and staff have a login for Papercut that will open up the administrator portal. The username is admin and the password is kwoptech. 

Front Desk is responsible for entering new agents into the system, as well as removing agents as they leave. The system automatically notifies you, Karla, Adrienne, and Juli of printing usage by emailing a report automatically on the first of each month. The Technology Coordinator's responsibility with the printing system is to install printers and troubleshoot printing issues with agents and staff. 

There are three ways to install printers on to computers in our office: 
  1. Mobility Print - This is the simplest option, and is recommended for agents who are using their laptops, phones, or tablets as their main device. The printers are shared on the network via AirPrint, and utilize a basic global driver that allows for color and duplex selections. This option should not be used if agents are going to need more advanced printing options, such as printing from the Bypass Tray or selecting more vibrant color options.

    There are prewritten pages under the Papercut menu allowing for agents to self-install Mobility Print onto their devices. Please reference these pages to learn the installation process for each device. 

  2. Secondary Server Installation without Client - This option is recommended for agents that have standalone PCs that remain in their offices, or for agents who need more robust printing options. Papercut can be installed on these computers so that their computer ties directly to their account, without the need to authenticate each time the user prints. 

  3. Secondary Server Installation WITH Client - This is a rare option, and is used for those who work with multiple agents or on a computer where multiple agents are logging in to print (e.g., our public computers in the Tech Room and Tech Bar). This option will pop up a window for our agents to authenticate to Papercut each time they print, by typing in their 6-digit printer code after they hit Print. 

Installation instructions and resources for the Secondary Server installation process are on the Printer Installation Page, which can be found by clicking the button below. 

Breeze Digital Signage - Lobby Screen Software

Our lobby screens in the Metcalf, College, and South Office locations are controlled via the Breeze Digital Signage platform. These monitors can be edited and updated via the online portal, found at kwkansas.breezedigitalsignage.com

Below, you will find the manual for the Breeze Digital Signage system. Please reference it for any additional questions.