The information below outlines some of the services that fall within and outside the role of Technology Coordinator. The Tech Coordinator role is not strictly defined by Keller Williams, and the Tech Coordinator role can vary greatly across Market Centers. At the very least, the Technology Coordinator role is responsible for assisting the on-boarding new agents, and providing training on Keller Williams technologies.
The Technology Coordinator role at Keller Williams Realty Partners, Inc. goes far beyond these two criteria. The lists below go into more detail, but the general rule is:
A service falls under the Technology Coordinator's role if it involves resources provided by the office such as office printers, the office's wireless network, attaching agent-owned devices to the office's network, etc.
Agents' technology issues not involving office resources (such as personal computer issues, contact databases, etc.) are technically outside the scope of the Technology Coordinator and will often be handled by outside technical resources. Please visit the Resources menu above to learn more information about these entities.
Support for Keller Williams technologies such as eEdge and eAgentc are typically provided as group/office training sessions. Assistance with a Technology Coordinator is provided by appointment, but in most cases if the topic of support is provided in a group training session, the agent will be highly encouraged to attend that class rather than request one-on-one support.
Within Scope of Technology Coordinator's Role
Set up agent-owned computers on the office network.
Install office printers on agent-owned computers.
Set up agent-owned printers on the office network.